Refund policy

Returns & Refunds

This policy covers two types of products available in my shop: original paintings and art prints. As these are different types of products, different return terms apply to each — please read the relevant section below before making a purchase.

Original Paintings

I hope that you will love your painting when you receive it, and I do my best to represent my artworks as accurately as possible on my website. However, if you change your mind on receiving it, I am happy to offer a refund.

Please contact me in writing at maria@mariaarroyave.co.uk within 14 days of receiving your painting if you wish to return it.

Paintings must be returned in the same unused and undamaged condition, and in the same packaging as they were sent, using tracked and signed-for delivery.

I will refund the full purchase price including any delivery charges paid by you. Return postage costs are the responsibility of the buyer. Refunds will be processed within 14 days of receiving the returned painting.

These terms apply to both UK and overseas orders. They do not apply to commissioned works or paintings purchased during a sale or special promotion.

To start a return, you can contact us at maria@mariaarroyave.co.uk. Please note that returns will need to be sent to the following address: 6 Eagle Court, 69 High Street, London N8 7QG. 

 

Prints (Paper & Canvas)

All prints are made to order and printed individually once your order is placed. For this reason, we are unable to accept returns or exchanges due to a change of mind, or if an incorrect size, colour or artwork was selected at checkout. Please check your order carefully before completing your purchase.

If your print arrives damaged or with a manufacturing defect, we will put it right with a free replacement or a full refund. To make a claim, please contact me within 30 days of delivery with the following:

  • A clear photo showing the problem
  • A photo of the inner protective packaging
  • A photo of the barcode label on the packaging
  • Your order number

Please do not return prints unless specifically asked to do so — approved claims are resolved with a replacement or refund rather than a return.

Claims raised more than 30 days after delivery, or relating to a change of mind, incorrect selection, or print placement within normal production tolerances, cannot be accepted.

Your statutory rights under applicable consumer law are not affected by these terms.